Privacy Policy
Introduction
We take your privacy very seriously and we are committed to protecting your personal data. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website and when we provide mediation services to you (our services). It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint. This privacy policy supplements other notices and privacy policies and is not intended to override them.
We collect, store, use and share your personal data and when we do so we are subject to the General Data Protection Regulation (EU) 2016/679, as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (including as further amended or modified by the laws of the United Kingdom or of a part of the United Kingdom from time to time) (UK GDPR), the Data Protection Act 2018, and The Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended or modified by the laws of the United Kingdom) (PECR).
Key Terms
We, us, our: Veritas Mediation Academy, the trading name of The Intelligent Solutions Group 1B Ltd.
Our data privacy manager: Mr Stuart Matthew Hanson
Address: 5 Carla Beck House, Carla Beck Lane, Carleton, Skipton, England, BD23 3BQ
Personal data: Any information relating to an identified or identifiable individual.
Special category personal data: Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic data, biometric data (where used for identification purposes), data concerning health, sex life or sexual orientation.
Data subject: The individual who the personal data relates to.
Our website: www.veritasmediationacademy.com is provided by Veritas Mediation Academy which is the trading name of The Intelligent Solutions Group 1B Ltd and is the controller responsible for your personal data (collectively referred to as “Veritas Mediation Academy”, “we”, “us” or “our” in this privacy policy).
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Changes to the Privacy Policy and Your Duty to Inform Us of Changes
We keep our privacy policy under regular review and therefore we may change this privacy policy from time to time – when we do, we will inform you by publishing the policy on our website.
It is important that the personal data we hold about you is accurate and current. We ask that you keep us informed if your personal data changes during your relationship with us.
Personal Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data
Contact Data
Financial Data
Technical Data
Usage Data
Marketing and Communications Data
Special Category Personal Data
Criminal Convictions and Offences Data
We require your consent to record, process, store, and transfer Special Categories of Personal Data and data about criminal convictions and offences. In some cases, we may process this information without consent where lawful basis applies under the Data Protection Act 2018.
If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract. In such a case, we may cancel the mediation services.
How Is Your Personal Data Collected?
Direct interactions
Indirect interaction
Automated technologies or interactions
Third parties or publicly available sources
How and Why We Use Your Personal Data
Under data protection law, we can only use your personal data if we have a proper reason. Examples include:
Consent
Contractual necessity
Legal obligation
Legitimate interest
Details of purposes and lawful basis are outlined in a full table as provided in the original document.
Children
Where applicable, we will provide a separate ‘child-facing’ privacy policy and seek parental or guardian consent.
Change of Purpose
We will only use your personal data for the purposes it was collected, unless we reasonably consider that we need to use it for another compatible purpose.
Disclosures of Your Personal Data
We may share your data with third parties such as:
Service providers
Legal professionals
Courts and tribunals
Regulatory authorities
Analytics and IT providers (e.g., Google, Calendly, Stripe, Airtable, Zapier, Paperform)
Data Retention
We retain your data no longer than necessary, and no longer than six years unless legally required.
International Transfers
Transfers outside the UK are safeguarded through ICO-approved mechanisms such as Standard Contractual Clauses and the International Data Transfer Addendum.
Data Security
We apply appropriate technical and organisational measures to protect your data.
Your Legal Rights
You have the right to:
Request access
Request correction
Request erasure
Object to processing
Request restriction
Request transfer
Withdraw consent
How to Contact Us
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy.
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Full name: Mr Stuart Matthew Hanson
Address: Veritas Mediation Academy, 5 Carla Beck House, Carla Beck Lane, Carleton, Skipton, England, BD23 3BQ
Email: info@veritasmediationacademy.com
Phone: 0330 043 6808
You have the right to make a complaint at any time to the Information Commissioner’s Office (the “ICO”), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Customer Support
Hours: 09:00 – 17:00, Monday to Friday
Social Media: We currently do not have social media accounts because we plan to create them in the future.
