Policies

At Veritas Mediation Academy, we are committed to creating a culture of transparency, integrity, and accountability.

Our policies are published openly so that learners, staff, and partners can clearly understand how we operate and what standards we uphold.

These documents are designed to:

Support our staff in delivering high‑quality, consistent training.
Provide learners with clear guidance on what to expect from us.
Demonstrate our commitment to fairness, professionalism and wider regulatory requirements.

Family Mediation

Civil Mediation

Policies and procedures

Data Protection Registration Certificate

Complaints Policy – Family Mediation Foundation Training Course

This policy applies to complaints concerning any aspect of VMA’s operations within its control, including: course delivery and learning experience trainer, coach, or assessor conduct administrative and support services application...

Trade mark Registration Certificate

Conflict of Interest Policy – IMI

Veritas Mediation Academy is committed to upholding the highest standards of impartiality, transparency, professional integrity, and fairness in civil and commercial mediation training. This policy sets out how VMA identifies,...

Appeal Application Form – IMI

In line with the VMA Appeals Policy, learners can request a Review of Assessment Results if they suspect an error in grading. A third-party cannot submit requests directly to Veritas...

Appeals Policy – IMI

This Appeals Policy sets out the principles, procedures, and quality assurance mechanisms governing all appeals submitted by learners on the Veritas Mediation Academy (VMA) IMI Civil & Commercial Mediation Professional...

Complaints Policy – IMI

This policy sets out Veritas Mediation Academy’s (VMA) approach to receiving, managing, investigating, and resolving complaints in a manner that is fair, transparent, timely, and proportionate, and which meets the...

Assessment Policy – IMI

This Assessment Policy outlines the principles, procedures, and quality assurance systems governing learner assessment on the Veritas Mediation Academy (VMA) IMI Civil & Commercial Mediation Professional Training Course (CMTP). The...

Reasonable Adjustments and Special Consideration Policy – IMI

Veritas Mediation Academy is committed to providing fair, inclusive, and professionally rigorous training and assessment arrangements that enable all learners to demonstrate competence while maintaining the integrity of mediation training...

Cancellations Refunds and Non-Attendance – IMI

This policy sets out Veritas Mediation Academy’s (VMA) arrangements for course certification, cancellations, learner withdrawals, refunds, and attendance management. It is designed to ensure clarity, fairness, and transparency for learners,...