Feedback Policy – IMI

This policy sets out Veritas Mediation Academy’s approach to collecting, analysing, and responding to feedback from students, trainers, assessors, staff, contractors, and external stakeholders. It ensures that feedback informs our commitment to continuous improvement in:

  • teaching and learning
  • mediation skills training and role-play facilitation
  • assessment and IMI competency development
  • administration and learner support
  • inclusion, accessibility, and quality assurance

The policy is designed to meet IMI Civil & Commercial Certified Mediator Training Programme (CMTP) requirements for structured learner feedback, skills-development feedback, and continuous programme evaluation.

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