This policy sets out Veritas Mediation Academy’s (VMA) arrangements for course certification, cancellations, learner withdrawals, refunds, and attendance management. It is designed to ensure clarity, fairness, and transparency for learners, while preserving the integrity of professional mediation training delivered in line with International Mediation Institute (IMI) requirements.
The policy applies to all programmes delivered by VMA, including the IMI Civil and Commercial Mediation Professional Foundation Course (CMTP). It ensures that only participants who have completed the full course and met required competency standards are eligible for assessment and certification.
This policy operates alongside VMA’s Online Safety Policy, Complaints Policy, Appeals Policy, Online Learning Policy, and Quality Assurance Framework.
