Appeals Policy – IMI

This Appeals Policy sets out the principles, procedures, and quality assurance mechanisms governing all appeals submitted by learners on the Veritas Mediation Academy (VMA) IMI Civil & Commercial Mediation Professional Training Course (CMTP).

This policy ensures that:

• all decisions relating to assessment outcomes are made fairly, consistently, and transparently
• learners have access to a clear, accessible route for raising concerns
• reviews and adjudications are conducted by independent and qualified individuals
• procedural fairness and regulatory compliance are upheld

This policy applies to all assessments within the CMTP, including:

• Assessment 1 – Practical Skills Demonstration and Reflection
• Assessment 2 – Knowledge Essay: Conflict and Negotiation Theory
• Assessment 3 – Knowledge Essay: Adapting Practice for In-Person Mediation

• all tutors, assessors, moderators and administrative staff involved in assessment
• all enrolled learners